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 FlexRadio Service and Repair

Your Complete Service and Repair Facility for all FlexRadio Products

Occasionally your FlexRadio Systems' software defined radio or accessory may need service to keep it in top performing condition.  The FlexRadio Systems Service and Repair Department provides warranty and non-warranty board level repair for all FlexRadio Systems' products.

FlexRadio Service and Repair Guidelines

Before sending in your transceiver for service, it is recommended that you review the Troubleshooting section in the appropriate User's Manual to make sure that your problem is not easily resolved.   If you still have an issue, call or e-mail the FlexRadio Technical Support and they will help determine if the problem your radio is experiencing requires service or repair.

Warranty and Non-Warranty Repairs:
Before shipping a FlexRadio product to a FlexRadio Systems authorized service center, please contact the Service and Repair Department to get an estimated time to repair and the service fees for out of warranty products.  In addition you must contact FlexRadio Systems to request a Return Material Authorization (RMA) number before you return your radio for service. Please send an email to: RMA@flex-radio.com to request an RMA number.

All products being sent in for service requires that you fill out a Hardware Repair Worksheet for each product and include it in the shipping container.  You can download a copy of the worksheet by clicking on the Hardware Repair Worksheet. Make sure to include the RMA number on the Hardware Repair Worksheet.

If you do not fill out a Hardware Repair Worksheet, fail to get an RMA number and/or leave required information incomplete, this will significantly delay getting your product back to you in a timely manner.  Please be as detailed as possible in the description of your problem and/or how to reproduce it.  Also, if you have performed any modifications on out of warranty products, please describe those too in detail so that the repair technicians can better diagnose your issue.

Repair Turn Around Time:
Our current turn around time for warranty service is approximately two weeks, but please call to inquire on the actual time to repair.  Non-warranty service may take a little longer since in warranty items have priority.  Discontinued or products out of production have the lowest repair priority.  These repair turnaround times are estimates and are subject to change due to variations in work load.  Please contact the Service and Repair Department before sending in your radio to get a more accurate estimate of the time it will take to service your product.

North American Business Hours:

Contact Information:

FlexRadio Technical Support

Monday - Friday

8:30 AM to 6:00 PM CST (-6 GMT)

FlexRadio Service & Repair

Monday - Friday

9:00 AM to 3:30 PM CST (-6 GMT)



We are Closed on the Following US Holidays:

New Years Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving (and the Friday after)
Christmas

(other US holidays may be included)

Technical Support by Telephone

+1 (512) 535-4713 (menu option #2)

Technical Support by E-mail

support@flex-radio.com

Service and Repair Department by Telephone

+1 (512) 535-4713 (menu option #3)

Service and Repair Department by E-mail

service@flex-radio.com

Service and Repair Department Manager

Ed Popp, K5BOT (ed@flex-radio.com)

Shipping Address:

FlexRadio Systems
13091 Pond Springs Road
Suite 250
Austin, TX 78729
USA

Oceania Service Contact
Information:

EU Service Contact
Information:

Oceania Service & Repair Department


Contact FlexRadio Systems Sales for information regarding Oceania Service and Support

EU Service and Repair Department


eu-service@flex-radio.com

EU Service and Repair Department Contact

Klaus Lohmann, DK7XL
(Klaus@flex-radio.com)

Phone: (national) 04751 900501
Phone: (international) +49 4751 900501
Working hours: 0:700 to 17:00 (UTC)

FlexRadio Systems' Product Warranties


Click on the product name below to review the warranty information for specific FlexRadio Systems' products. The warranty information is found at the bottom of each Product web page.

FLEX-5000C™ FLEX-5000A™ FLEX-3000™ FLEX-1500™

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FLEX-5000 Features
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Product Comparison Matrix
FlexRadio FAQs
  



TO PAUSE... place mouse pointer over top of image
FLEX-5000A
Rear-panel view of the new FLEX-5000A full duplex 160M through 6M 100W all mode transceiver.
FLEX-5000A
Front-panel view of the new FLEX-5000A full duplex 160M through 6M 100W all mode transceiver.
ShuttlePro V2 Rig Controller
The ShuttlePro V2 is the ultimate input device for rig control and tuning. Its sleek ergonomic design provides one-hand access to 15 fully programmable buttons plus two concentric tuning/control knobs.
Griffin PowerMate VFO Control Knob
The Griffin PowerMate VFO control knob provides an attractive alternate tuning method for the radio. It has up to four functions that can be mapped to keyboard controls of PowerSDR.
FlexRadio Users Net Schedule

Sundays @ 1800 UTC
on 14.329 MHz ± QRM

The net is also simulcast on the Internet using CQ100 from www.QSOnet.com @ 14.329 and on EchoLink node 79336.

2008 Hamfest Pictures
2007 Hamfest Pictures
2006 Hamfest Pictures
Early Hamfest Pictures
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©2005-2010 FlexRadio Systems
FlexRadio Systems is a registered trademark
SDR-1000, FLEX-5000, FLEX-3000, FLEX-1500, PowerSDR, FlexWire, ClickTune, MultiRX, PanaFall, PanaScope and FlexReady are trademarks of FlexRadio Systems
FireWire® and the FireWire logo are registered trademarks of Apple Computer Inc., under license
FlexRadio Systems, 13091 Pond Springs Rd. #250 Austin, TX USA 78729
All rights reserved